Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns will be up to store owner discretion.

To start a return, you can contact us at hello@glowartistrystudio.com. If your return is accepted, you will return package to the address it originally shipped from. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@glowartistrystudio.com.

Pick up orders must be picked up within 6 weeks from the date the order was placed. Any orders not picked up or lack of communication will be donated to Glow Artistry Studio Academy LLC students in training. No refunds will be issued. This helps us guarantee our products and avoid the misunderstandings of an item not working properly.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any requests past 3 days will not be accepted.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items. Any returns will be customers responsibility to take care of shipping costs.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, excluding the shipping rate. Please remember it can take some time for your bank or credit card company to process and post the refund too.